Can You Create Sms Template

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1 Create an SMS Template
- ane.i Create SMS Content
- ane.ii Personalized Content

Create an SMS Template

Important

The content of this certificate has been moved and is no longer being updated in this location.
For the latest content and nigh contempo updates, see the CX Contact Help on the Genesys Multicloud site.

If y'all program to run a campaign using the SMS channel, you can build and modify SMS templates in CX Contact. This page explains how.

Important

Currently, CX Contact supports Alarm templates only.

Create SMS Content

To become started, you lot need to create an SMS dialing profile

When y'all set up your SMS profile, y'all'll see a tab named Content. This is where you lot'll create a template for an SMS message and one for responses to Help and Opt-out requests from customers.

To begin, specify the following:

Blazon - Select Alarm. (Future releases will include support for additional types of SMS templates).
Labels - If you plan to personalize letters using fields you defined in a labeling schema, select the labeling schema here. Otherwise, the Pesonalization menu will populate the default CX Contact list fields. Meet the Personalized Content department below for more data.
Use Smart Filter - When enabled (default), CX Contact removes unnecessary symbols, spaces, and line breaks earlier sending the text message.

At present, insert the text into the message body for each type of alert message:

Initial Bulletin - The initial outbound message, also known as the Message Termination (MT).
Aid Response - The response used when a client texts the Help or Info keyword. See the Supported Keywords department for a list of supported keywords.
Opt-out/Stop Response - The response used when a customer texts the Stop keyword. Those customers are automatically added to the suppression listing. Additional Supported Keywords such as, Unsubscribe, Cancel, Quit, and END will also automatically add together the customers device/mobile number to the suppression list.

Important

ARRET and UNSUB are supported Opt-Out/Stop responses for Canada.

Supported Keywords

The following is a list of supported keywords. These are non case sensitive.

Help
Info
Stop
Unsubscribe
Cancel
Quit

Character Length in Message Bodies

At that place is no limit to the corporeality of characters in the message body text, but sending an SMS with more than 160 characters is enabled with SMS Concatenation. As well, when using Personalized content, those field values count toward the maximum field length. Every tag counts as 10 characters.

Important

Delivering content with more than 160 characters requires the system to ship multiple SMS letters. Since each SMS incurs costs, delight consider this when creating content over 160 characters.

Personalized Content

To personalize a bulletin (for example, greet the client past name):

Select the labeling schema from the Labels menu
Fom the personalization menu, drag the contact list field name to the body of the message.

Of import

When you utilize the personalization feature, we recommend yous ever use the Send SMS Test option to ensure the template populates equally expected.

Scenario

Action: You write: Hullo followed by the Outset Name tag:

Result: The system scans the contact's information and finds that the First Proper name value for this contact is John. The customer receives the following text bulletin: Hi John.

This page was last edited on October 5, 2021, at eighteen:46.